Transform “inside baseball” TEM stats – like inventory to invoice match rates, average time to pay and average time to resolve disputes – into hard-hitting financial KPIs that have real impact with your CFO. Whether you want to test the value of an existing TEM solution or justify a new one, this insightful keynote session delivers on-target advice to tie your TEM results to your business’ bottom line.
Get your TEM RFP right the first time when you tap into the experiences of our speaker, who finally found the right solution and the optimal process after three failed TEM procurements. Heres one nugget: Ask for too much (often needless and extraneous) information and you scare away bidders and get buried in inch-thick boilerplate responses. Attend this session and you get dozens more tips that give you a roadmap for an RFP process the delivers no-nonsense results on your schedule.
How a Hybrid TEM Solution Put $5 Million Back on the Bottom Line
Our speaker’s company saved $5 million in the 2 and a half years its unique “hybrid” TEM solution has been in place. But those savings came only after a rigorous process that took a hard look under of the hood of each TEM model: in-house, hybrid and outsourced. What works for our speaker’s enterprise – with its $150-million-per-year telecom spend and 200 vendors – might not work for you, but you’ll jumpstart your TEM shopping process when our speaker shares the pros and cons of each model and her exclusive 10-point checklist of pitfalls to avoid when involving your enterprise’s telecom and financial staff in TEM operations.
An ironclad TEM contract is about far more than price, technology and deployment. Your TEM contract must minimize your risks and maximize your gains. On the risk side, you need nondisclosure agreements that won’t tie you or your TEM vendor in knots, and termination rights if your deployment doesn’t reap the expected returns. You also need service level agreements with teeth, solid implementation provisions and rights to ensure that you’re getting your money’s worth from your TEM vendor. Attorney Justin Castillo returns to share his 9-step TEM contract blueprint. Use it and you will be on track for maximizing the value of your relationship with your TEM vendor.
Invoices are the lifeblood of a TEM solution. And with a few small exceptions, vendors now deliver invoices electronically – using CDs at the low end and EDI at the high end. But electronic delivery is just one part of the process. No two vendors present billing data in exactly the same way … their billing cycles vary widely … file formats change constantly … and content levels and detail rarely match. Add it up and you get a process that chews up time and wastes resources, unless you do it right. Join our speaker for a blockbuster session that spells out the pitfalls you must – and can – avoid when you automate the invoice process.
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Here’s your chance to tap into the insights and observations of CEOs from top TEM firms as they answer your toughest questions on the telecom procure-to-pay cycle. The vendor power panel is always an SRO event, and this year’s promises to again be one of the most popular sessions of the conference.
Reception sponsored by
The Other Contract
Carriers and service providers – for both obvious and not-so-obvious reasons (don’t worry, Hank explains) – are wary of TEM solutions and providers. That’s why it is absolutely critical that you red-line the clauses buried in your carrier’s fine print that hamstring your ability to implement and benefit from a TEM solution. Audit and bill review rights … payment terms ... confidentiality ... cooperation with authorized agents ... NDAs ... and dispute resolution are just a few of the gotchas that can get in the way unless you fix them before you sign your next deal. There are also opportunities to leverage usage data from your TEM system to get better rates. Telecom contract guru Hank Levine explains how to dodge the risks and capitalize on the benefits of TEM in your next carrier contract in this must-attend session.
When you outsource payment processing, there’s a fine line between being financially efficient and financially imprudent – and that line is different for every company, and for disciplines within a company. Do your TEM operations pass muster with HIPAA, PCI, Sarbanes Oxley, FASB and other compliance measures? Our speaker walks you through a 7-step decision process you can use to find the right line for your enterprise, one that satisfies your CFO’s concerns and obligations and that meets your strategic TEM goals.
They’re back! Corporate chargebacks fell out of favor as the cost of voice calls plummeted. But now, savvy companies have brought them back with a slight twist – often to great effect and savings. The new angle? Bundle the real, and total, cost of service, from software and maintenance to equipment and help desk, into the chargeback. The impact and response are amazing. Join our speaker and hear how to put a real-world chargeback process that produces big-dollar cost reductions in place for your enterprise.
Pose your questions to a panel of your peers … enterprise telecom pros just like you who have wrestled with the same TEM questions you’re facing. Get their lessons learned, do’s and don’t’s, and words of wisdom when you build on your National Summit experience with this informal Q&A session.
You Can!
Long thought off-limits, the help desk is now fair game for outsourcing, and many TEM providers include help desk services in their product suites. Skyrocketing costs plus more and more complex and varied technology – especially for mobile device support – are the primary drivers. It is not for everybody, but for firms with the right characteristics, it can yield higher service levels and lower costs. In this enlightening case study, our speaker reveals the payoffs his enterprise realized.
Mobile device management systems have evolved in parallel to TEM platforms, but with a slightly different goal: Monitor device usage and alert the end user before things get out of hand. Should your enterprise invest in both MDM and TEM solutions? Can they – and should they – work together? Or can one system alone provide all the benefits? Our speaker shares his cutting-edge integration that yielded big results.
